Our Website Performance and Maintenance services are a key part of our Continuous Improvement Program, making sure your site runs smoothly, securely, and efficiently. We handle monitoring and upkeep to keep everything performing at its best, especially important after launching a new site to maintain top performance and security.
Solution Overview
Monthly Monitoring
- Performance Monitoring: every month we provide a detailed report on your website’s performance, bringing to light any issues that may affect speed and efficiency
- Security Monitoring: these reports cover security aspects too, highlighting current and potential vulnerabilities, whilst recommending actions to boost protection
- Functionality Monitoring: we check how your site’s features are running, making sure everything functions as intended, whilst identifying room for improvement
Client-Requested Changes and Issue Resolution
- Dedicated Team: Our team is always ready and available to handle your requests and quickly resolve any issues we find during monitoring
- Ticketing Process: We use a simple ticketing system to keep requests organised. Just submit a request, and we’ll prioritise it and get to work ASAP
Use Cases
We offer enhanced website maintenance solutions that go beyond what a small in-house team can typically provide.
While in-house teams are often tied up with project work, we focus on the continuous improvement of your websites, so you don’t have to sweat the small stuff.
Why Choose Us?
Agencies often get pulled into ongoing maintenance work that strains internal resources. Sonnet’s white-label team handles updates, fixes, and performance improvements so your clients stay happy while your core team stays focused. Keep your clients’ sites running smoothly — we’ve got your back.
FAQs
What does Sonnet’s website maintenance service cover?
We handle updates, bug fixes, backups, security patches, and ongoing performance monitoring. This ensures your clients’ websites remain secure, fast, and fully functional long after launch.
How does the white-label model apply to maintenance?
Sonnet performs all maintenance tasks invisibly under your brand. You can offer ongoing support packages to your clients while we handle the delivery, creating recurring income opportunities without increasing internal workload.
How often are updates and security checks performed?
Our standard maintenance cycle runs monthly, but urgent security patches are handled immediately.
Do you optimise websites for performance?
Yes, part of our service includes speed optimisation and compliance with Core Web Vitals. Regular tuning improves both user experience and SEO results.
Can you maintain sites you didn’t build?
Absolutely. Sonnet can take over the care of existing websites, performing audits, updates, and fixes even if the original build wasn’t ours.
How do you manage plugin and theme updates safely?
We test updates in staging environments before applying them to live sites. This prevents disruptions and ensures compatibility across all systems.
Do you provide reports for clients?
Yes, we generate white-label performance and maintenance reports that agencies can pass directly to their clients.
Why outsource maintenance to Sonnet?
Maintenance is time-consuming but critical. By outsourcing to Sonnet, agencies reduce risk, free up their team for higher-value tasks, and still deliver reliable support under their own brand.