Picture a tool that removes the confusion from web development, a tool that keeps your team on the same page, keeps your clients smiling, and gets projects chugging along like clockwork. If this is your dream scenario, and even sounds fantasy-like, the truth is, for many other agencies, BugHerd is that tool.
In this article, we’ll dive into why BugHerd is different, how it’s changed the way we work here at Sonnet, and why it might be the missing link in your agency’s pipeline and QA process.
What is BugHerd?
BugHerd is visual feedback and bug-tracking software designed for web projects. Rather than working with spiraling email chains, project management tool comments or spreadsheets, your clients and team can leave feedback on your website or design files in real time. Yes, IRL! It’s like placing digital post. It notes right where the issue occurs, eliminating guesswork and reducing misunderstandings.
Why Agencies Love BugHerd
1. Effortless Visual Feedback
With BugHerd, you can point out problems just by clicking on the website or design. It works with images, PDFs, and Figma files. All feedback goes straight into the project’s ‘Websites & Files’ folder ready for the dev or design team to read. No one needs to then search for confusing notes and interpret where you wanted a change, or why something is broken.
2. Efficient Workflow
With this installed to your dev environment, you can track, assign, and work to fix bugs in one place. BugHerd eliminates fragmented emails and assignment confusion with a single, simple dashboard. Everyone has a clear idea of what’s been submitted, what’s underway, and what’s completed.
3. Frictionless Client Collaboration
Whilst it is awesome for internal control, the real power comes from the client interface. Clients have the power to report bugs or request changes right within their browser with BugHerd’s browser extensions for Chrome, Firefox, and Safari. This reduces less back-and-forth and speeds up the approval process and allows them to stay in the interface without chopping and changing screens. Further, clients do not have to create an account; they can just enter a name and email and begin providing feedback.
4. Integrations That Fit Your Stack
BugHerd integrates with tools you already have, such as Trello, Slack, and Jira. Bug reports and feedback remain in one place, so nothing gets lost in transit, and your team can continue to progress without any impediment in productivity. You’re not replacing Project management, you’re putting it on steroids.
5. Seamless Context Capture
With each bug report, BugHerd captures technical information such as operating system, browser version, and screen resolution automatically. This is a time-saver and ensures that developers have all the context they require to quickly resolve issues.
6. Secure and Accountable
You can add or remove team members and clients alone as a project manager, maintaining your board’s privacy. Client Guests can give feedback without signing up, but everything is captured with regards their name and email to keep things clear and allow for any calrification thatr may be needed.
7. Regular Updates
Like all eminent software, BugHerd keeps improving releasing new updates regularly and efficiently. We’ve seen first hand how these updates help meet the changing needs of our team, let alone client agencies and their end-clients.
In a Nutshell: Real Benefits for Agencies
- FasterFixing: Teams fix bugs faster because they get visual feedback right This helps the project move forward smoothly.
- HappierClients: They feel happier because the feedback tools are simple to They can easily share their thoughts and see the changes.
- CentralisedTask Management: You can keep all tasks, bugs, and feedback in one place. This helps everyone stay organised and work together smoothly.
- ClearCommunication: When feedback is clear and direct, it reduces confusion and speeds up the work.
Our Experience at Sonnet
At Sonnet, BugHerd has changed how we do our QA process. We save a lot of time by collecting feedback directly on the website, and our clients enjoy how simple it is to share their thoughts. Our developers get all the details they need right away, so they’re able to efficiently address problems faster resulting in quicker, more accurate turnaround times.
Drawbacks
Like any tool, BugHerd has some flaws. Sometimes, screenshots added to comments get lost. It’s not often, but it is worth noting. Truth is though, the BugHerd support team have been found to be on-hand to help quickly fix these problems.
Our Verdict
This is almost a must-have, because BugHerd’s not merely another tool for managing projects, it’s a difference-maker for agencies who seek to create better web projects, more quickly, to a higher standard.
Its visual feedback, effortless integrations, and effortless detail capture make collaboration simpler for teams and clients alike, with outstanding results. If you’re not using it already, we strongly recommend you look into it.
If you liked this insight and tip, let us know in the comments, subscribe to our newsletter or contact us. We’re a white label development agency that aims to enhance your understanding on tools in the digital marketing space with the end-goal of making your business better.
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